Frequently Asked Questions

FAQs About Giving to the Foundation for Peripheral Neuropathy

Get answers to commonly asked questions about donating to the Foundation for Peripheral Neuropathy.

HOW TO CONTACT US ABOUT YOUR DONATION
Thank you for your generosity in supporting the Foundation. If you have questions about how to help, please contact Pam  Shlemon, Executive Director during business hours (Monday through Friday, 8 a.m. to 4 p.m. CST) by phone at 877-883-9951or via e-mail to info@TFFPN.org. If you call or e-mail outside of business hours, please leave a message and we will respond the next business day.

CREDIT CARD AND ONLINE DONATION
Is my credit card information secure? The Foundation for Peripheral Neuropathy takes every precaution to protect our donors' information. When you submit sensitive information via the Web site, your information is protected both online and offline. We use the industry standard security protocol to communicate with your browser software, which makes it extremely difficult for anyone else to intercept the credit card information you send to us. Independent audits are also conducted on our practices to ensure the privacy, security and appropriate processing of your information on our site. In addition, we work to accurately process your contribution information.

Can I make a recurring credit card donation?
Recurring gifts are wonderful way to support the Foundation's vital work. Contact us at 877-883-9942 or e-mail info@TFFPN.org and we will assist you.

My donation didn't go through. Why?
If you received an error message after completing your transaction, it is likely that information provided, such as the credit card identification number, did not match exactly with what is on file at your bank. For further assistance, contact us at 877-883-9942 or e-mail info@TFFPN.org.

I want to make a credit card gift but I don't like submitting the information over the Web.

Although donating online is a fast and secure way to make a gift, there are several alternatives available. You can print out the Downloadable Donation Forms (PDF), fill out all information and mail it to the Foundation. You can also call us at 877-883-9942 and we'll take your credit card information over the phone.

HOW WE SPEND YOUR MONEY
How can I find out more about the research my donation is supporting? To learn more about the research we are funding, please visit Research Programs page.

TRIBUTE GIFTS
Can I make a donation in honor of memory of someone? Yes. For more information about this process, please see the Memory/Honorarium page. The Foundation for Peripheral Neuropathy will mail or e-mail an acknowledgment card to your designated recipient or recipients informing them of your donation (amount of the gift is not included). You will receive a gift receipt for income tax purposes.

I made a donation online (or a memorial/tribute gift) and now I have questions about it. Whom can I call? Please call us at 877-883-9942, or e-mail info@TFFPN.org

CHARITABLE TAX RECEIPTS
Does the Foundation for Peripheral Neuropathy issue tax receipts? The Foundation is a 501(c) 3 nonprofit, tax-exempt organization designated by the Internal Revenue Code. Your gift is tax deductible to the full extent allowed by the law.

When can I expect my receipt?
You can expect a receipt for your donation within 10 days from the date you send it in or process it online.

I donated several weeks ago. Why haven't I received a receipt?
This is not normally the case, so please call us at 877-883-9942 or e-mail info@TFFPN.org with as much information about your donation as possible. It's possible we had an incorrect address for you, so when you call or write, tell us your full name as it appeared on your donation, your address, the date you made the donation and the amount. It is also helpful if we know how you made the donation: check, credit card, online, etc. And please include your phone number or e-mail address so we can respond as quickly as possible.

I can't find my receipt. Can I have another one?
We can send you a copy of your receipt. Please call us at 877-883-9942 or e-mail info@TFFPN.org with your full name as it appeared on your donation, your address, the date you made the donation and the amount. Please include a phone number or e-mail address so we can get in touch with you if we need to.

YOUR PRIVACY
Does the Foundation sell, rent or trade donor information (e.g., mailing and e-mail addresses and phone numbers) to other agencies? The privacy of our donors is very important to us and we do not share or sell this information.